Privacy policy

01Who we are

This website is operated by SETUPAY INFOTECH PRIVATE LIMITED ("SetuPay Infotech", "we", "us" or "our"), a technology solutions provider with its registered office at F-35, Balaji Tower-1, Near Manipal Hospital, Vidhyadhar Nagar, Jaipur, Rajasthan – 302039, India.

This policy explains how we handle personal information in line with applicable Indian law, including the Information Technology Act, 2000, the rules made under it, and the Digital Personal Data Protection Act, 2023 as it applies.

02Information we collect

Depending on how you interact with us, we may collect:

• Contact details you share with us, such as your name, business name, phone number, email address and city or state
• The content of your enquiries and messages, including the services you are interested in
• Business and identity information needed to onboard you for a service, where you choose to proceed
• Basic technical information when you use the website, such as browser type, device information and pages visited

03Our website enquiry form

The enquiry form on our website does not store or send your details to our servers. When you submit it, the form opens your own email app or WhatsApp with your message ready to send. We receive your information only if you choose to send that message.

04How we use information

We use personal information to:

• Respond to your enquiries and provide information about our services
• Onboard you and provide the services you request
• Operate, maintain, secure and improve our website and services
• Prevent fraud and misuse, and keep our services safe
• Comply with legal and regulatory obligations

05How we share information

We do not sell your personal information. We share it only where needed:

• With partner banks and authorized service providers, where required to deliver a banking or payment service you request
• With technology and hosting providers who help us operate our website and services, under appropriate confidentiality obligations
• With government authorities, regulators or law enforcement where required by law

06Cookies and similar technologies

Our website may use essential cookies needed for the site to work, such as keeping a signed-in session secure. We may also use analytics tools to understand how the website is used so we can improve it. You can control cookies through your browser settings; blocking some cookies may affect how the site works.

07How we protect information

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss or misuse. No method of transmission or storage is completely secure, but we work to protect your information and review our practices regularly.

08How long we keep information

We keep personal information only for as long as needed for the purposes described in this policy, or as required by law, after which it is deleted or anonymised.

09Your rights and choices

Subject to applicable law, you may:

• Ask for a summary of the personal information we hold about you
• Ask us to correct or update inaccurate information
• Ask us to delete information we no longer need
• Withdraw consent where we rely on it
• Raise a grievance about how we handle your information

10Grievances and contact

For questions, requests or complaints about this policy or your personal information, contact us at setupayinfotech@gmail.com or +91 92160 71725, or write to us at F-35, Balaji Tower-1, Near Manipal Hospital, Vidhyadhar Nagar, Jaipur, Rajasthan – 302039, India. We will acknowledge and respond to grievances within the timelines required by applicable law.

11Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with the date it was last updated.