RESOURCES · SUPPORT
We’re here to help
Get help with an existing service, a transaction or your partner account.
CONTACT SUPPORT
Choose how to reach us
BEFORE YOU CONTACT US
Keep these details ready
Having this information at hand helps our team understand and resolve your issue faster.
- Your registered business name and phone number
- The service involved — for example AEPS, DMT, Micro ATM or BBPS
- Transaction reference or ID, if available
- Date and time of the transaction
- Amount and a short description of the issue
- A screenshot or receipt, if you have one
HOW SUPPORT WORKS
Raising a request
01
Contact us
Reach our team by email, phone or WhatsApp with your details.
02
We look into it
Our team reviews the issue, working with partners where needed.
03
Resolution
We update you on the outcome and any next steps.
Stay safe
Never share your OTP, PIN, password or card CVV with anyone, including anyone claiming to be from SetuPay Infotech. Do not let others use your biometric authentication on your behalf.