Why safety habits matter
Most payment fraud relies on tricking people rather than breaking technology. A few consistent habits at your counter go a long way.
Seven habits to follow
- Never ask for or share an OTP, PIN, password or card CVV
- Let customers authenticate with their own fingerprint — never on their behalf
- Confirm the amount aloud with the customer before submitting
- Always give the customer a transaction reference or receipt
- Keep your devices and apps updated from official sources
- Do not let others use your login or agent credentials
- Report anything unusual to your provider straight away
Watch out for impersonation
Be cautious of anyone who calls or messages claiming to be from your provider or a bank and asks for codes or remote access. Genuine teams will not ask for your OTP or PIN.
Need help?
If something doesn't look right with a transaction, contact our support team with the transaction reference and details.
Want to offer this at your business?Our team can walk you through the next steps.
